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Shipping Policy

Order Processing

We aim to process all orders within 1-3 business days.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time

Our shipping time is generally 7-10 business days for the United States and 10-14 business days for International Countries.

United States: 7-10 business days
Australia: 10-17 business days
Canada: 10-17 business days
United Kingdom: 10-17 business days

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions
- Holiday seasons
- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Note: Please be aware, the shipping times quoted above and at checkout are estimates. As mentioned, there are unforeseen circumstances that sometimes come up that are out of our control but all packages will be delivered in a timely manner.

Taxes and Duties

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Rosland Ridge cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Edit/Order Cancellation

If you wish to cancel or edit an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee order change or cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to edit or cancel the order, requiring you to initiate a product return.

Most Common Carriers Used

United States Postal Service
Australia Post
Canada Post
Royal Mail